We want you to be satisfied, so all eligible courses purchased on eKnowledge can be refunded within 30 days, provided the request meets the guidelines in our refund policy. Certain restrictions may apply and some purchases may only be eligible for credit refunds. For more information regarding our refund policy, please see below.

Our 30-day policy

While our 30-day refund policy is to allow students to learn risk free, we must also protect our instructors from fraud and provide them a reasonable payment schedule. Payments are sent to instructors after 30 days, so we will not process refund requests received after the refund window.

Additional reasons for denied refunds

We reserve the right, in our sole discretion, to limit or deny refund requests in cases where we believe there is refund abuse, including but not limited to the following:

·       A significant portion of the course has been consumed or downloaded by a student before the refund was requested.

·       Multiple refunds have been requested by a student for the same course.

·       Excessive refunds have been requested by a student.

·       Users who have their account reported, banned or course access disabled due to a violation of our Terms.

·       We do not grant refunds for any subscription services unless otherwise required by applicable law (please see below for more information). 

These refund restrictions will be enforced to the extent permitted by applicable law. 

Types of purchases that are only eligible for credit refunds.

Refunds for subscription plans.

eKnowledge’s subscriptions plans do not offer a 30-day satisfaction guarantee, and no refunds or partial refunds are available unless otherwise required by applicable law. If you’re enrolled in a subscription via the free trial, you can cancel at any time, without being charged.

Refunds for bundles purchased through a third-party

Since the payment for the bundle was processed by the third-party vendor, we do not have the transaction on file and cannot initiate a refund for you. Please contact the third-party vendor directly to request a refund.

Refunds for courses enrolled in through a third-party sale or promotion

If you enrolled in a course through a third-party sale or promotion on their platform/site (for example: a company is selling or giving away eKnowledge courses), please contact the third-party directly to request a refund. eKnowledge does not have access to the necessary information to review or process these refund requests.